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Frequently Asked Questions

At LYL Inventories, we provide detailed, accurate, and compliant property reports for landlords, letting agents, and tenants. Whether you have questions about inventory schedules, check-ins, check-outs, or tenancy compliance, you'll find the answers here.

  • Why do I need a check-out inspection?
    An inventory and check-out inspection are both essential components of any tenancy agreement. Not only do these documents provide crucial evidence in damage-related deposit disputes, but they also ensure that your property is left in the same condition it was in at the start of the tenancy. Without a comprehensive inventory and check-out report, there is no proof of any damage caused by the tenant, and you are unlikely to recover any costs from the tenancy deposit. This can be a costly mistake for landlords. We strongly recommend that all landlords invest in a professional inventory and check-out inspection to protect themselves in the event of any deposit disputes. With our help, you can have peace of mind knowing that your property is in good hands, and you are fully protected against any potential damages or losses.
  • How long does an inventory take?
    When it comes to creating an inventory report for your rental property, it's important to factor in the amount of time it takes to complete the process. A typical landlord inventory will usually take around an hour to complete, although this can vary depending on the size of your property and the number of appliances and furniture items it contains. As you might expect, the larger your property, the longer your inventory is likely to take. This is because there will be more rooms to cover and more items to document, which will naturally take more time. Additionally, the more appliances and furniture you have in your property, the longer the inventory will take to complete, as each item will need to be inspected and documented in detail. It's worth noting that while a thorough inventory may take some time to complete, it's a crucial step in protecting your property and your rental income. By having an accurate record of the condition of your property and its contents at the start of the tenancy, you can minimize the risk of disputes and ensure that any damages caused by the tenant are properly accounted for. This can help to protect your investment and save you time and money in the long run.
  • Can a tenant dispute a property inventory or checkout?
    A tenant has the right to dispute a property report if they believe that it is inaccurate or incomplete. If they notice any discrepancies, they should inform the landlord or inventory clerk as soon as possible. Providing evidence to support their claim is crucial, such as photographs or video footage of the property's condition at the beginning and end of the tenancy. Once the tenant has raised their concerns, the landlord or inventory clerk should review the report and make any necessary amendments. At the checkout stage, if an agreement cannot be reached, then the dispute may need to be escalated to a deposit resolution service for mediation or adjudication. It is essential to ensure that the inventory is as accurate and detailed as possible to avoid disputes. This is why it is recommended to use a professional inventory clerk who will compile a comprehensive written and photographic report of the property's condition before the tenant moves in. Having a detailed inventory at the start of the tenancy can help prevent disputes from arising and provide a solid foundation for resolving any issues that may arise.
  • Does an inventory come with a check-in?
    Looking to ensure a smooth and hassle-free start to your tenancy? Consider adding our check-in service to your inventory package. For just £30.00, we'll conduct a thorough inspection of your property, taking note of its condition with your tenants when they move in. During the check-in, we'll go over the inventory report with your tenant and have them sign a document confirming that they agree with the condition of the property as documented. This process helps to prevent any misunderstandings and provides a clear record of the condition of the property at the start of the tenancy. With our check-in service, you'll have added peace of mind that your property is in good hands, and you'll be well-equipped to handle any potential disputes that may arise at the end of the tenancy. So why wait? Add our check-in service to your inventory package today and enjoy a stress-free rental experience from start to finish.
  • Do I really need a landlord inventory service?
    As a landlord, it's important to take steps to protect your investment and minimize the risk of disputes with your tenants. One of the most important steps you can take in this regard is to carry out a professional landlord inventory service. An inventory report is essentially a detailed record of the condition of your property and its contents at the start of the tenancy. This report will include written and photographic evidence of the state of each room, as well as any appliances or furniture items that you've provided. By having an inventory report, you'll have a clear benchmark against which you can compare the state of the property at the end of the tenancy. The importance of having an inventory report cannot be underestimated when it comes to resolving disputes related to deposit returns. If your tenant causes damages to the property, steals items that you've provided, or leaves the property in an unfit state, your inventory report will support your claim on the deposit. Without an inventory report, you'll have a much harder time proving that the damage was caused by the tenant and not an outcome of fair wear and tear. In fact, landlords without an inventory report are unlikely to be awarded the full cost of damage. This means that you may be left out of pocket if your tenant causes significant damage to the property, steals items, or leaves the property in a poor condition. To avoid this scenario, it's highly recommended that you carry out a professional landlord inventory service before your tenant moves in. In summary, a professional landlord inventory service is an essential step in protecting your investment and minimizing the risk of disputes with your tenants. By having an inventory report, you'll have clear evidence of the original condition of the property, which will be crucial in the event of any damage-related disputes. Don't take any chances - invest in our professional inventory report today and enjoy greater peace of mind as a landlord.
  • Why should I get a check-out inspection with you?
    When it comes to deposit disputes, it's important to have all the evidence in your favor. Deposit resolution services tend to favor inventories and check-out inspections that have been carried out by a third-party professional, as they are viewed as being more detailed and unbiased. While some landlords prefer to carry out inspections and inventories themselves, it's important to remember that a professional clerk can provide an objective assessment of your property's condition, which is crucial in any dispute. It's also worth noting that the cost of a professional inventory and check-out service is relatively small compared to the potential cost of losing a deposit dispute. At LYL INVENTORIES, we highly recommend using a professional inventory and check-out service to ensure that you are fully protected in the event of any deposit disputes. Our experienced and unbiased clerks will provide you with a comprehensive and accurate report that can be used as evidence in any disputes.
  • What does an inventory involve?
    A property inventory report is an important document that provides a detailed account of the condition of a property at a given point in time. It is compiled by an inventory clerk who conducts a thorough inspection of the property, documenting its condition both in writing and through photographs. The report covers various elements of the property, such as walls, floors, windows, and doors, and also includes any appliances or furniture that are provided with the property. This comprehensive report serves as a vital reference tool for landlords and tenants alike, as it can be used to settle disputes about the condition of the property at the end of a tenancy. By providing an accurate and detailed record of the property's condition, a property inventory report can help to protect the interests of both parties and ensure a fair and transparent rental agreement.
  • What does a check-out inspection involve?
    As a landlord, it's important to ensure that your property is well-maintained and in good condition at the end of a tenancy. This is where a check-out inspection comes in. Typically carried out on the last day or the day after the tenancy ends when the tenant returns the keys, a check-out inspection is an assessment of the property's condition at the end of the tenancy. Its purpose is to ensure that everything has been left in the condition it was originally let. During the check-out inspection, our inventory clerk will refer back to the inventory report created at the start of the tenancy and inspect every aspect of the property for signs of damage, uncleanliness, or missing items. This includes not only walls, floors, and windows but also the exterior of the property, kitchen fittings, bathroom ceramics, and any supplied furniture or appliances. Our inventory clerk will record any changes to the property and take photographs, as well as test the smoke alarm and take meter readings. This comprehensive report serves as evidence of the condition of the property at the end of the tenancy and can be crucial in resolving any deposit-related disputes. If the tenant is present during the inspection, they will be asked to sign the document afterwards. This confirms that the tenant agrees with the clerk's record of the property and can be useful evidence if there is a damage-related deposit dispute. In summary, a check-out inspection is a vital step in protecting your property and ensuring that any deposit-related disputes are resolved fairly. By having a detailed and accurate record of the property's condition at the end of the tenancy, you can minimize the risk of disputes and protect your investment. So, make sure you book a check-out inspection with us to ensure your property is properly looked after.
  • How long does a check-out inspection take?
    The duration of a check-out inspection can vary depending on the size of your property. As a general rule, the larger the property, the longer the inspection will take. For instance, if you have a one-bedroom property, we estimate that the inspection will take between 60 and 90 minutes. For each additional room, we add an extra 15 minutes to the overall time. At LYL INVENTORIES, we understand that your time is valuable, which is why we strive to provide an efficient and thorough check-out inspection service. Our experienced clerks will meticulously inspect every aspect of your property, from walls and floors to appliances and furniture, to ensure that everything is in the same condition as when the tenant moved in. By entrusting us with your check-out inspection, you can rest assured that your property is in safe hands.
  • When should I get an inventory?
    A full inventory service is a crucial step in the rental process, as it ensures that both the landlord and the tenant have a clear understanding of the condition of the property before the tenancy begins. It is highly recommended that this service is carried out a minimum of a few days before the tenant moves in, and ideally, the day before if possible, to minimize the risk of any damage occurring between the inventory check and the start of the tenancy. During the inventory check, an inventory clerk will carefully document the condition of the property using written notes and photographs. This includes a detailed assessment of the walls, floors, windows, doors, and any fixtures or fittings that are provided with the property. The inventory report will serve as a benchmark against which the condition of the property at the end of the tenancy can be compared. If you have added a check-in to your inventory service, this should be carried out on the day the tenant moves in. The check-in involves going through the inventory report with the tenant and noting any discrepancies or issues that are identified. This provides an opportunity to clarify any misunderstandings and ensures that both the landlord and the tenant are on the same page regarding the condition of the property. If you do not have a professional inventory and schedule of condition before your tenancy starts, you may find it difficult to make any damage-related claims on your tenancy deposit. Without an inventory report to demonstrate the original condition of the property, it can be challenging to prove that any damage was caused by the tenant during their tenancy. This can result in disputes and potential financial losses for a landlord. Therefore, it is strongly recommended to have a professional inventory and schedule of condition completed before the start of any tenancy.
  • Are measurements done to the internal or external edge of the wall?
    We follow either the RICS or ANSI standards, depending on which option you pick when you order your schematic floor plan. The RICS standard, which is our default option, measures to the internal finished surface of the wall. The ANSI standard measures to the external finished surface of the wall. Make sure to always check the RICS and ANSIwebsites for the most up-to-date information.
  • Does Matterport support any country-specific requirements?
    We currently do not support country-specific requirements.
  • What is the scale for schematic floor plans?
    Our floor plans are delivered digitally in scalable formats. The .SVG files are infinitely scalable vector files, so they can be printed or formatted to whatever real world scale you need, if you choose to do so. Because we can't control what size they'll be printed in, we don't add a real-world scale to the floor plans to avoid presenting misleading information.
  • How does the font size for schematic floor plans work?
    Room name, label, and dimension font sizes are always the same size unless a small room requires a smaller font size to fit into the room. If that's the case, we use two font sizes in the schematic floor plan: small for small rooms and normal for all the other rooms. If you want to customize the font size, you can edit it by opening the included SVG file in a vector drawing program, such as Illustrator or Inkscape, and then saving it as a PDF. If you need support for this process, reach out to the vector drawing program you're trying to use.
  • Can I request other formats?
    Currently no. We deliver only PNG, SVG, and PDF files.
  • What's included in a Schematic Floor Plan?
    The rooms and areas below will be visible on your Schematic Floor Plan so long as they have been scanned and are included in the model at the point you request a Schematic Floor Plan. Make sure you scan all of these rooms and areas so they can be illustrated on your floor plans: All interior living spaces (Bedrooms, bathrooms, kitchen etc.). Built-in closets (where possible) Storage rooms Basements Galleries Hallways Conservatories Appliances Structural columns There are additional features you can select when you're ordering a new floor plan (these features cannot be added to previously purchased floor plans). Note that they are available only to orders placed through the add-ons tab, and not included as a part of pre-committed floor plans. The additional features are: Color. If you select the color option when you order, the colors appear as shown in the screenshot below. Customizations in color are not currently offered. Furniture. If you select the furniture option when you order, the following furniture can appear in the floor plan as shown in in the screenshot below. All furniture is based on appearance, not on measurements. Anything not listed here is not included: Single bed Double bed Bunk bed Nightstand Cabinet Sofa 3-person Sofa 2 person Sofa (round, 3-person) Sofa (round, 5-person) Sofa (square, L-shape, 3-person) Sofa (square, L-shape, 5-person) Sofa bed Divan sofa Armchair TV stand Table Table (round) Table (oval) Table (square) Chair (rectangular, round) Table and chairs (4, 6, 8 chair options) Desk Office chair Desk and office chair Patio chair Deck chair Language. The default language is English unless otherwise specified. During ordering, you can select French, German, Spanish, or Italian. Logo. If you select the logo option when you place your order, you can upload a custom logo that will appear in the bottom-left corner of the floor plan, as shown in the screenshot below. You can upload an image 5 MB of smaller as a .JPG, .PNG, or .GIF.
  • When I request a correction to a Floor Plan, how long does it take?
    To make corrections yourself, you can open the included SVG file in a vector drawing program, such as Illustrator or Inkscape, edit it, and then save it as a PDF. If you need support for this process, reach out to the vector drawing program you're trying to use. When you request corrections form Matterport, it typically takes 1-2 business days after we receive complete information about what needs to be corrected. If there is high demand, it might take longer, so plan accordingly.
  • What format do Schematic Floor Plans come in?
    Each individual floor in the Floor Plan is delivered as a separate PNG and SVG file. We also provide a one-page PDF that combines all floors. The PDF is in bitmap (rasterized) format, not in vector file format. If you need an editable (vector) PDF, you can make one by opening the included SVG file in a vector drawing program, such as Illustrator, and then saving it as a PDF. If you need support for this process, reach out to the vector drawing program you're trying to use.
  • Can I get a floor plan with no room labels?
    Yes. To do so, use the Label tool to create a blank label in each room. Then, select the option to Use custom Showcase labels when you place the order for your floor plan.
  • Is there a fee for Floor Plan corrections?
    There is no fee to request a new Schematic Floor Plan if there was an error.
  • How long after I receive my Floor Plan can I request corrections?
    If you notice an issue with your Floor Plan that needs to be corrected, let us know within two weeks of receiving the order. We are unable to make changes after that.
  • What size are Schematic Floor Plan images?
    The default size for each of the PNG files is 2730 (width) x 2048 (height) pixels.
  • How accurate are Schematic Floor Plans?
    Sizes and dimensions of Schematic Floor Plans are approximate, and the actual sizes and dimensions might vary. Measurement standards vary depending on the type of property and the surrounding locale. It's important to check your regional measuring standards to confirm that your Floor Plan is compliant. For more information about how measurements are taken, refer to the Schematic Floor Plans: Download, Sample Floor Plan, & Square Footage article. Matterport's Schematic Floor Plans are for illustrative purposes only, and are not recommended to be used as blueprints. For more information, refer to the Best Practices for Schematic Floor Plans article.
  • If I rename the floors in my space, will the floor plan use them?
    No, all our schematic floor plans use floor labels of Floor 1, Floor 2, Floor 3, and so on. If you need to change the floor names, you can open the included SVG file in a vector drawing program, such as Illustrator, make the changes, and then save it as a PDF. If you need support for this process, reach out to the vector drawing program you're trying to use.
  • How big can my space be for me to order a Schematic Floor Plan?
    You can order floor plans only for Matterport Spaces that are 25,000 square feet or smaller. If you have a space larger than 25,000 square feet, you have the option to split it into smaller spaces and order a floor plan for each smaller space. For example, you might split a 40,000 square foot space into two 20,000 square foot models, and order two floor plans. Or, if you have exterior scans in your model that put its size over 25,000 square feet, you can make a copy of your model and delete the exterior scans in the copy. Then, order the floor plan for the space with only interior scans. Refer here for more information.
  • What are the RICS and ANSI standards?
    The RICS and ANSI standards are a specific set of rules we follow when creating your floor plan. Essentially, they are standardized rulebooks designed to ensure assets and property are measured using consistent methods, across all organizations. The RICS standard is selected by default when you order a floor plan, but you can change this to the ANSI standard under the Advanced Options menu. You can read more about the RICS standard here, and more about the ANSI standard here.
  • Can I choose which colors I get on my floor plan?
    No, if you order a color floor plan, the colors are not customizable. You can choose between color and black and white.
  • What if a room is mislabeled?
    We use a set of common room names to label rooms in schematic floor plans. If there are multiple rooms of the same type, we do not add room numbers (e.g., Bedroom 1, Bedroom 2). Instead, we just call each room Bedroom. If you want to customize your room names in any way, including adding numbers, select the Use custom Showcase labels option when you're ordering and use the Label tool to add the room names you want to use on the floor plan. Alternatively, you can select the Use Property Report labels option to use the room names from the Property Layouttool. If you don't select the Use custom Showcase labels option or the Match Property Report labels option and instead use the Default labels, we do our best to match what we see in the model to one of the labels in our set. If you have a mislabeled room (such as a Bathroom that's labeled as a Bedroom), contact Matterport Support and indicate which parts are incorrect. Additionally, provide the correct labels, a link to the Space, and the email address of the person who placed the order. Alternatively, you can edit the floor plan yourself by opening the included SVG file in a vector drawing program, such as Illustrator or Inkscape, and then saving it as a PDF. If you need support for this process, reach out to the vector drawing program you're trying to use.
  • Can I remove the Matterport watermark?
    No, the watermark is appended to all Matterport Floor Plans.
  • Do Schematic Floor Plans include 360 views?
    Placed 360º views are used to attempt to add non-measured detached buildings to floor plans. If you don't want detached buildings to be included in the floor plan, wait to place the 360º views until the floor plan has been delivered.
  • What if a room is measured incorrectly?
    Measurements are based on what the camera captured. If you have an extremely incorrect measurement, contact Matterport Support and indicate which part is incorrect. Additionally, provide the correct measurement, a link to the Space, and the email address of the person who placed the order.
  • How long does it take to get my Floor Plan?
    This depends which option you picked: With the Regular option, your floor plan is delivered within 48 hours (delivery times exclude weekends and might be affected by holidays). You can select this option for spaces that are 25,000 square feet or smaller. With the Fast option, your floor plan is delivered within 24 hours (delivery times exclude weekends and might be affected by holidays). This option is available only with a Professional plan or higher. You can select this option for spaces that are 25,000 square feet or smaller. With the Express option, your floor plan is delivered within six hours. This option is available only with a Professional plan or higher. You can select this option only for spaces that are 10,000 square feet or smaller. After you've selected your delivery time, it's not possible to change it.
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